Status lights display different colors to show when your agents are available to take calls, on a call, in wrap-up, away from the desk and any other state.
The status light can be fully configured to display any color of your choice to match any agent state of your choice.
Status lights can be configured to alert agents and supervisors of lengthy call and wrap-up times through different colored pulsing lights.
With these alerts, your contact center can process more calls boosting your end customer experience.
Our status lights can be configured to display an alert to contact center supervisors if an agent requires their assistance.
This feature further improves the efficiency of the call center providing an enhanced customer experience
Once we deployed Embrava status lights in our contact center, the improvement in agent efficiency and performance was immediate.
1. Purchase status lights for your agents. You can purchase status lights from any of the options below:
2. Install the Status Lights Premium Application from the Genesys PureCloud AppFoundry.
3. Install and run Embrava Connect enabling the Genesys PureCloud Premium Connection. You can download Embrava Connect from www.embrava.com/install
You’re done! Your status lights will now display the status of your agents. Use the Embrava Connect software to customize your alerts based on works best for your contact center.
For further assistance, visit: www.embrava.com/support
If you are looking to enhance the performance of your contact center using status lights but not sure where to start complete the form on your right and one of our call center productivity experts will be in touch to get you on your way.