Agent state, on a light the whole contact center floor can read. The Embrava Blynclight follows your Cisco Finesse state in real time, so a supervisor walking the rows can see who is on a call, who is in wrap-up, and who is ready for the next contact, without leaning over a single screen.
Finesse already knows whether an agent is ready, on a call, or wrapping up. The trouble is that state sits inside each agent desktop, invisible to anyone more than an arm's length away. Embrava lifts the state Finesse already tracks onto a light the floor can read.
Embrava Connect, the free companion app for Windows and macOS, reads your Finesse agent state and drives the Blynclight to match: green when an agent is ready, red when they are on a call, and a distinct color for after-call work or not ready. The moment Finesse changes state, the light changes with it. The agent never touches it, which matters when their attention belongs on the customer.
If you run Finesse alongside other tools, Connect lets you set a priority order, so an active call outranks a quieter status and always wins the light. Every state is recolorable to fit your floor's scheme. There is no driver to install and no admin permission to grant. Plug the Blynclight in over USB, sign in to Connect, and point it at Finesse.
A supervisor scans the room instead of a dashboard. One look down the rows shows who is on a call, who is in wrap-up, and who is free for the next contact.
Wrap-up time is real work, not idle time. A dedicated after-call-work color tells the floor an agent is finishing notes, not avoiding the queue.
Blynclight Plus has a built-in speaker, so an agent hears an incoming call or queue alert as well as seeing the color change, even with eyes on a customer record.
Push one state-to-color scheme to every Blynclight through the Enterprise Admin Console, with Group Policy for Windows-managed contact centers.
Sixty minutes at our Hudson Yards Experience Center. A Blynclight on the desk, agent states mapped to color, the engineers in the room.