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Integrations · Embrava + ServiceNow

Embrava + ServiceNow

If your workplace runs on ServiceNow, the reservation already lives inside the workflow. Embrava is the hardware that carries it onto the desk and the meeting-room door, so a space request becomes something employees can see, tap, and trust. Embrava is on the ServiceNow Store, so the signage connects from inside the platform you already manage.

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Two layers, one floor

Who does what.

ServiceNow and Embrava own different halves of the same job. ServiceNow is the workflow that takes a space request and turns it into a confirmed reservation. Embrava is the hardware that puts that reservation in front of the person standing at the desk or the door.

ServiceNow

The workflow and the reservation

  • Workplace Service Delivery for space, room, and desk reservations
  • Enterprise workflows that route, approve, and fulfil requests
  • The service experience employees already raise tickets in
  • The system of record for who reserved what
Embrava

The hardware on the floor

  • Desk Sign and Room Sign at the point of use
  • Color status light readable from across the floor
  • Badge, NFC, Wallet, QR, and touch check-in
  • Ground-truth check-in data fed back into the workflow
How it fits together

One reservation, two surfaces.

The integration is bi-directional. A reservation made in ServiceNow Workplace Service Delivery shows up on the Embrava sign in real time, with the booking details, the time remaining, and a color state anyone can read at a glance. When an employee checks in at the device, by tapping a badge, an NFC phone, a Wallet credential, a QR code, or the screen, that check-in flows straight back into the ServiceNow workflow. The request, the physical device, and the schedule never drift apart.

Nothing about your ServiceNow setup has to change. There is no middleware to run, no parallel calendar to keep clean, and no new login for employees. ServiceNow stays the system of record. Embrava is the layer that brings the reservation off the screen and onto the desk and the meeting-room door.

What Embrava adds

What a ServiceNow workflow gains with hardware on it.

Connected from the ServiceNow Store

Embrava publishes a workplace-reservations app on the ServiceNow Store, so the signage links to Workplace Service Delivery from inside the platform your IT team already governs.

Check-in employees already have

RFID badge at 13.56 MHz and 125 kHz, NFC phone, Apple or Google Wallet, HID Mobile credential, QR, or a screen tap. No app to install, no new credential to issue.

Reality, not just the request

ServiceNow captures who reserved. Embrava captures who actually showed up. Every check-in is a ground-truth signal, so utilization reporting reflects the building as it really runs.

Rooms and desks, one vendor

Room Sign for meeting spaces and Desk Sign for hot-desking and hoteling, both driven by the same ServiceNow reservation, both managed from one place.

Common questions

Embrava and ServiceNow, answered.

Does Embrava work with ServiceNow?
Yes. Embrava Room Sign and Desk Sign integrate with ServiceNow Workplace Service Delivery through the Embrava platform. A reservation made in ServiceNow appears on the sign, and a check-in made at the sign feeds back into the workflow, so the request, the device, and the schedule stay in sync. There is no middleware and no parallel calendar to maintain.
Is Embrava available on the ServiceNow Store?
Yes. Embrava publishes a workplace-reservations app on the ServiceNow Store, so teams that run space, room, and desk reservations through ServiceNow Workplace Service Delivery can connect Embrava signage from inside the platform they already manage.
Do I have to replace ServiceNow to add Embrava signs?
No. Embrava is the hardware layer that sits behind the workflow platform you already run. ServiceNow stays your reservation system of record; Embrava signs surface those reservations at the desk and the meeting-room door and capture check-ins. No rip-and-replace, no new credentials for employees.
What does Embrava add to a ServiceNow deployment that ServiceNow alone doesn't?
Physical hardware at the point of use. A Desk Sign or Room Sign that shows the reservation on the desk or the door, a color status light readable from across the floor, and multi-method check-in at the device: RFID badge, NFC phone, Apple or Google Wallet, HID Mobile credential, QR code, or a screen tap. Every check-in is a ground-truth signal, so utilization data reflects who actually showed up, not just who reserved.
Does the Embrava and ServiceNow integration cover both desk and room reservations?
Yes. ServiceNow Workplace Service Delivery handles space, room, and desk reservations, and Embrava makes both signs. Room Sign mounts outside meeting spaces with live availability and on-the-spot booking; Desk Sign sits on hot desks for tap-to-claim hot-desking and hoteling. The same ServiceNow reservation drives both devices.

See Embrava on a ServiceNow floor before you commit.

Sixty minutes at our Hudson Yards Experience Center. Room Sign and Desk Sign on the wall and the desk, your workflow platform pre-wired, the engineers in the room.

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